Uphold® Login — Access, Troubleshooting & Account Recovery

A clear, practical guide to signing in, fixing common errors, and keeping your Uphold® wallet working.

How to access your Uphold® account

To sign in to your Uphold® account, go to the official login page: uphold.com/login. Use the email address registered with your account and your password. You can also access your funds and trading features through the Uphold® Live App on mobile devices — available via your device’s app store.

Once logged in you can use Uphold® Exchange to convert between crypto, fiat, and precious metals, view transaction history, and manage deposits and withdrawals.

Troubleshooting common Uphold® login issues

Uphold® Login not working / Unable to login Uphold®

If the login form refuses your credentials, first double-check your email and password for typos and try a private browser window. Clear your browser cache or try another browser or device. If you still can’t log in, use the password reset flow on the login page.

Error connecting Uphold® account & Uphold® app not working

Connection errors often come from network restrictions, VPNs, firewalls, or browser extensions. Disable VPNs, turn off ad-blocking extensions, and ensure your network allows HTTPS traffic. On mobile, update the Uphold® Live App or reinstall it if crashes continue.

Can’t verify Uphold® wallet / Uphold® error decline

Verification fails when documents are blurred, expired, or mismatch your account details. Upload clear, valid ID documents and ensure the name and address match your submitted information. Transaction declines can be caused by verification status, insufficient funds, or limits — check your account notifications for precise reasons.

Account recovery & 2FA reset

If you've lost access to your account or to your 2FA device, start with the official support hub: Uphold® Help Center. The Help Center contains step-by-step articles for resetting your password, initiating account recovery, and submitting verified documents.

For Two-Factor Authentication (2FA) issues, use the published 2FA reset instructions in the Help Center. Prepare any requested identification or recovery codes to speed up the process.

Frequently Asked Questions (FAQs)

1. How do I reset my Uphold® password?
Use the “Forgot password” link on uphold.com/login. Follow the emailed instructions to reset your password securely.
2. What if I can’t access my 2FA device?
Open the Uphold® Help Center and follow the 2FA recovery steps. You may need to provide identity verification to regain access.
3. Why am I seeing “Error connecting account”?
Check your internet connection, disable VPNs or firewalls, update the app, and try again. If the error persists, contact support with screenshots.
4. My Uphold® app keeps crashing — what should I do?
Update the app, clear local cache, or reinstall. If problems continue, report the issue through the Help Center so the team can investigate.
5. Why was my transaction declined?
Declines can result from account verification status, insufficient funds, or compliance checks. Review account notifications and complete any outstanding verification steps.
6. How do I contact Uphold® support?
Submit a support request via the Help Center: Contact Support.